Shipping & Order Tracking

 

 DHL is the global leader in the logistics industry. Specializing in international shipping, courier services and transportation. 

Services:

 In the event of any circumstances outside of DHL's reasonable control, including, but not limited to, epidemics, pandemics, any governmental actions or associated capacity restrictions, DHL may discontinue, amend services, or restrict availability of services immediately, and DHL shall be relieved of any liability (including for service disruption, non-performance, or delays) in case of such events.

 Rates:

 The annual general rate increase applicable to DHL's general customer base in each country will be applied to the Rates, optional services, and surcharges. 

Unless otherwise expressly specified, the rates are valid for Services during the hours of standard operation designated by DHL and shall exclude public holidays and weekends.

Rates are exclusive of value-added tax (VAT), sales taxes (or equivalent), customs duties, fines, or interest thereon, and other government taxes imposed with respect to the provision of services. Duties and taxes to be billed to the shipment's receiver together with any surcharges(i.e Advanced Payment or Disbursement) chargeable by DHL.

In the event that during the term of this Agreement the inflation rate exceeds five %, DHL shall be entitled to adjust the Rates.

 Surcharges:

 Rates may add in case of any governmental and regulatory increases, emergency situations and Demand Surcharges.

 

DHL Terms and Conditions 

 DHL may perform any of the following activities on Consignee's behalf in order to provide services:

1. Complete any documents, amend product or services codes and advance any duties, taxes or other regulatory charges required under applicable laws and regulations ("Customs Duties")

2. Act as Shipper's or Consignee's true and lawful agent or designate a customs broker to perform export control and customs clearance 

3. Redirect the Shipment to Consignee's customs broker or other address upon request by any person who DHL believes in its reasonable opinion to be authorized. Shipper or Consignee will provide any extra authorization required by applicable law for DHL to clear a Shipment.

 Unacceptable Shipments:

 Consignee or any other part with a direct or indirect interest in the Shipment is listed on any applicable sanctions lists as a denied or restricted party.

 Deliveries and Undeliverables:

 Shipments cannot be delivered to PO boxes or postal codes. Shipments are delivered to the Consignee's address given by Shipper but not necessarily to the named Consignee personally. Shipments to addresses with a central receiving area will be delivered to that area.

DHL may notify Consignee of an upcoming delivery or a missed delivery. Consignee may be offered alternative delivery options such as delivery on another day, no signature required, redirection or collection at a DHL Service Point.

If the Shipment is deemed to be undervalued for customs purposes, Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay Customs Duties or other Shipment charges, DHL shall use reasonable efforts to return to the Shipment to Shipper or it may be released, abandoned, disposed of, destroyed or sold without incurring any liability whatsoever to Shipper or anyone else. 

Shipment Charges, Duties and Fees:

 Payment of Customs Duties and other charges due as indicated on DHL's website in the receiving country may be requested from Consignee prior to delivery. This includes a fee if DHL uses its credit with the Customs Authorities or pays any Customs Duties on Consignee's behalf. 

DHL Liability:

 DHL will make every reasonable effort to deliver the Shipment according to DHL's regular delivery schedules, but these schedules are not binding and do not form part of the contract. DHL along with the Shipper are not liable for any damages or loss caused by delays. However shipper may be able to apply a claim to DHL which might consider corrective actions.

Shipment Insurance:

 Unless required from Consignee or Customer, our shipments are not insured for loss of or damage to the Shipment. Joharia chose DHL (being the global leader in the logistics industry) to deal with as their shipping courier, to reduce/prevent damage/loss risks as much as possible. However some out-of-control issues can still arise. More details in the following section.

If Shipment Insurance is required, full value of the goods is to be covered by the insurance. However Shipment insurance does not cover indirect loss or damage, or loss or damage caused by delays. 

Circumstances Beyond DHL's Control

 DHL is not liable for any loss or damage arising out of circumstances beyond DHL's control. These include but are not limited to any act or omission by a person not employed or contracted by DHL, "Force Majeure" - e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, epidemic, pandemic, civil commotion, or industrial action.